Customer Support Consultant

IDEXX is hiring a Customer Support Consultant who thrives in software support and implementation activities for veterinary clinic customers. The role involves performing a variety of software support tasks, providing technical support, ensuring customer satisfaction, and delivering user training for veterinary-related products and services.

Responsibilities

• Performs a variety of software support and implementation activities for veterinary clinic customers—covering product installation/integration, go‑live execution, user training, and ongoing support
• Provides customer technical support for one or more Company products or services, including pet and other animal health care-related products for veterinarians, medical diagnostic and water-testing equipment and other products and services
• Support may consist of answering customer questions, explaining products and services, instructing in use of equipment, coordinating and assisting with equipment installations, configuring computer system hardware or software, troubleshooting and repairing system, database or data communication issues, customer order entry and billing or other priorities
• Responsible for implementing the product and delivering comprehensive user training to ensure successful adoption
• Determines customer needs, researches and provides solutions, coordinating with other team members as needed
• Ensures ongoing customer satisfaction and continuing strong customer relationships
• Supports quality management system and other compliance requirements

Skills

• High School diploma or equivalent combination of education and experience required
• High quality customer facing inter-personal skills, with experience working with customers and maintaining good customer relationships
• Technical record keeping management skills
• Reasoning and analytical skills to resolve issues
• Phone skills, with ability to establish rapport
• Attention to detail
• Organized with ability to multi-task
• Ability to work independently and as part of a team
• Supervisory skills, if a lead position
• Communication skills, both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner
• Personal computer skills, including Microsoft Office
• Fluency in the English language
• Associates degree, Bachelors degree or equivalent preferred

Benefits

• Financial support
• Pet insurance
• Mental health resources
• Volunteer paid days off
• Foundation donation matching
• And much more

Company Overview

Company H1B Sponsorship