Product Operations Manager, Jetpack

We’re looking for an experienced Product Operations Manager to help the Jetpack organization ship more consistently, with fewer surprises and less drag. Jetpack is a broad, integrated set of products and services spanning security, performance, growth, and creator tools, delivered through a plugin experience and powered by cloud services. You’ll partner with Product, Engineering, Design, Data, Support, Marketing, and Partnerships to improve how we plan, coordinate, and execute work across Jetpack’s broad surface area, including shared infrastructure, pricing and packaging, connection and identity, and multiple product lines that ship on different cadences. This is a foundational, high-leverage role with significant autonomy. You’ll build and evolve the operating system that helps distributed teams stay aligned, make decisions faster, and deliver measurable outcomes across a portfolio of offerings. What You’ll Do

• Own the Jetpack operating cadence: Design and run the rhythms that keep teams aligned (planning cycles, weekly execution check-ins, launch readiness), optimizing for async collaboration and clarity.
• Portfolio coordination across a suite: Keep multiple product lines moving by defining milestones, sequencing work across teams, and helping leaders make tradeoffs across competing priorities.
• Cross-team dependency management: Proactively surface and manage dependencies across the plugin UX, cloud services, identity and connection, billing, and shared infrastructure.
• Release and launch operations for a multi-surface product: Coordinate launches that may span WordPress admin UX, wordpress.com touchpoints, emails, mobile surfaces, and cloud services, ensuring rollout plans, safeguards, and communication are crisp.
• Operational ownership for packaging and change management: Improve how we introduce, bundle, migrate, and deprecate features across plans, including internal readiness for Support, Docs, and Marketing.
• Status, visibility, and reporting: Translate complex work into clear stakeholder updates, including dashboards that reflect portfolio health, delivery confidence, risk, and impact.
• Risk and incident-adjacent coordination: When reliability or support spikes happen, help organize response and follow-through (root cause visibility, ownership, postmortem actions, prevention work).
• Governance and lightweight process: Develop and institutionalize scalable program practices (intake, kickoff templates, risk tracking, decision logs, retros) that fit how Jetpack teams actually work.
• Facilitation and alignment: Lead high-signal working sessions when needed (kickoffs, pre-mortems, decision reviews, retros), so teams leave with clarity and momentum.
• Continuous improvement: Identify recurring execution pain points in a broad portfolio and turn them into durable systems, templates, and playbooks, then teach and scale them. What You Bring
• 6+ years of experience in Product Operations, Program Management, Technical Program Management, PMO, BizOps, or similar roles in a product-led organization.
• Proven success driving complex, cross-functional initiatives from ambiguity to delivery, across multiple teams and time zones.
• Strong understanding of software delivery practices (SDLC, Agile, Kanban), and the judgment to apply them pragmatically.
• Experience operating in a portfolio environment where multiple products, services, or offerings share infrastructure, teams, and constraints.
• Excellent written communication and stakeholder management skills. You can turn chaos into crisp plans, decisions, and updates.
• Strong analytical instincts. You know what to measure, how to interpret it, and how to turn insights into action.
• Comfort operating in a distributed, asynchronous environment, with a bias toward documentation, clarity, and momentum.
• Tools fluency (for example: Linear or Jira, GitHub, docs, dashboards, spreadsheets) and a preference for simple systems that scale.

Nice to Have

• Experience operating product or program ops for a suite of products (not a single app), especially where releases touch both UI and backend services.
• Experience coordinating work that spans pricing and packaging, connection and identity, billing, support readiness, and go-to-market.
• Familiarity with WordPress, plugins, SaaS services, and ecosystems with third-party integrations and compatibility constraints.
• Experience improving reliability workflows (incident follow-through, postmortems, preventative initiatives) in a customer-facing product. Salary range Salary range: $100,000 to $170,000 USD. Please note that salary ranges are global, regardless of location, and we pay in local currency. We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated. We’re pleased to offer a straightforward, competitive base salary, providing f

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