Help Center Consultants - US Remote

What is PerfectServe? PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration.We have seen an 88% growth rate over the past three years and need strong team members to help us continue to grow! PerfectServe's mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting; advancing patient care and clinical workflows. By joining PerfectServe, you will have the unique opportunity to come alongside us as we further our vision of putting all of these solutions together to provide optimal patient outcomes and faster patient care interventions. By improving speed to care and cross-continuum communication, we save lives, reduce length of stay, minimize re-admissions, and bring joy back to caregivers. We have an incredible portfolio of customers, with new ones recognizing the value of our solutions and joining the PerfectServe family every day. PerfectServe's Help Center Consultants are responsible for optimally applying the PerfectServe, Telmediq, and Patient and Family Communication platforms to meet the changing needs of our established clients. They must:

• Consult with clients to discover and document needs, provide insight and guidance as clinical communication experts, and propose best practice solutions.
• Design and configure high-quality applications that balance the needs of clinicians, patients, and PerfectServe.
• Prioritize and manage many tasks simultaneously in a fast-paced environment.

Key Responsibilities

• Consistently exceed client expectations.
• Engage clients through expert questioning and active listening to understand needs and issues.
• Design applications that produce the best possible experiences and outcomes.
• Document requirements and proposed solutions in multiple formats (e.g., email, Lucid Chart, PowerPoint, Access, Tableau, etc.).
• Configure high-quality solutions optimized for client self-administration and help center support.
• Receive requests to cancel services, acting resourcefully to retain clients.

Success Factors

• Excellent written and verbal communication skills. Succinctly articulates complex ideas and asks effective questions. Able to lead and manage structured discussions.
• Excellent analytical skills. Simultaneously considers the big-picture and precise details. Process improvement focus.
• Broad knowledge of medical specialties and clinical workflows.
• Mastery of the PerfectServe platform and configuration standards.
• Exceptional customer service skills.
• Approachable and a team player. Effective in teaching and coaching.
• Motivated to advance career and company.
• Ability to work in a fast-paced environment and adapt to change.
• Strong work ethic.

Essential Qualifications

• 1–2+ years as a PerfectServe Specialist
• Meeting role expectations and KPI's

Beneficial Qualifications

• 2+ years as a PerfectServe Shift Leader
• 2+ years as a PerfectServe Implementation Consultant
• Experience with healthcare technology
• Experience in a process improvement role
• Experience in a call center or professional services environment

Why Join PerfectServe? At PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You'll work with a dedicated and mission-driven team in an environment that values growth, transparency, and innovation. Please do not use AI tools to generate your application materials. We value authentic, personal communication and want to understand your unique voice and perspective. We offer a salary range of $19.00 to $25.00 per hour, with compensation tailored to your background, strengths, and potential to grow within the team. The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. Compensation will be determined by a combination of factors, including the candidate's experience, skills, and the specific team or product area they support. We regularly review compensation across the company to ensure fairness and consistency. If you are a current employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations. Benefits:

• Remote first work environment
• Health, Dental, Vision, Life and Disability Insurance options available day one.
• 401K - with match and immediately vested.
• 17 company holidays, 2 floating holidays plus competitive paid time off policy
• Internal Advancement Opportunities

PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe's cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care. Apply tot his job Apply To this Job