Part-Time Customer Service Representative – arenaflex Spotted Lanternfly Response Team

Are you passionate about delivering exceptional customer service and making a positive impact on your community? Do you have a strong desire to work with diverse populations and provide support to concerned citizens? If so, we invite you to join the arenaflex Spotted Lanternfly Response Team as a Part-Time Customer Service Representative.

About arenaflex

arenaflex is a leading institution in the field of education, research, and community engagement. With a rich history and a commitment to excellence, we strive to make a positive impact on the world through our teaching, research, and engagement mission. Our values of Integrity, Respect, Responsibility, Discovery, Excellence, and Community guide our actions and decisions, and we are proud to be a part of a community that is driven by a shared spirit to serve.

The arenaflex Spotted Lanternfly Response Team

The arenaflex Spotted Lanternfly Response Team is a critical component of our efforts to address the invasive Spotted Lanternfly (SLF) in Pennsylvania. As a Part-Time Customer Service Representative, you will play a key role in providing support to concerned citizens, responding to SLF sightings and inquiries, and referring customers to relevant resources and experts.

Responsibilities

As a Part-Time Customer Service Representative, your responsibilities will include:

• Maintaining the overall operation and professional image of the customer-focused call center
• Serving as the first-line point of contact for external stakeholders interested in reporting a Spotted Lanternfly sighting and/or looking for additional information and resources
• Responding and referring customer questions and/or needs, providing appropriate response/service for the situation, and referring to other departments/unit(s) when necessary
• Corresponding with a diverse customer base by phone, video conference, email, or regular mail
• Investigating unusual situations or concerns and assisting in problem resolution
• Operating various equipment and computer systems, including proficiency with Microsoft Word and Excel
• Assisting with required reporting with the College SLF team, Pennsylvania Department of Agriculture, and/or United States Department of Agriculture
• Ensuring the quality of all call center services

Requirements

To be successful in this role, you will need to possess:

• Excellent verbal and written communication skills in English, and valued in Spanish
• Excellent interpersonal skills, with the ability to build effective working relationships with colleagues and clientele
• The ability to work as an active member of a team and meet the expectations of concerned citizens
• Strong organizational skills, with the ability to work with a sense of urgency
• Desired experience in customer service, call center, sales, client management, information technology, and/or an understanding of basic entomology

Preferred Qualifications

* Experience working with diverse populations and providing support to concerned citizens

• Familiarity with the Spotted Lanternfly and its impact on Pennsylvania
• Proficiency in multiple languages, including Spanish
• Experience working in a call center environment
• Familiarity with Microsoft Office and other computer systems

What We Offer

As a Part-Time Customer Service Representative with the arenaflex Spotted Lanternfly Response Team, you will have the opportunity to:

• Work with a diverse and dynamic team of professionals
• Make a positive impact on your community by providing support to concerned citizens
• Develop your skills and knowledge in customer service, communication, and problem-solving
• Enjoy a flexible and remote work arrangement, with opportunities for professional growth and development
• Be part of a community that values diversity, equity, inclusion, and sustainability

Work Environment and Culture

The arenaflex Spotted Lanternfly Response Team is a dynamic and fast-paced environment that requires strong communication and problem-solving skills. As a Part-Time Customer Service Representative, you will work closely with the college SLF call center manager and other team members to meet stakeholder needs. We value a culture of respect, inclusivity, and collaboration, and we are committed to providing a safe and supportive work environment.

Compensation and Benefits

arenaflex offers competitive compensation and benefits packages to our employees, including:

• Competitive hourly rate
• Flexible scheduling and remote work arrangement
• Opportunities for professional growth and development
• Comprehensive benefits package, including health, dental, and vision insurance
• Paid time off and holidays
• Access to on-campus resources and facilities

How to Apply

If you are passionate about delivering exceptional customer service and making a positive impact on your community, we invite you to apply for the Part-Time Customer Service Representative position with the arenaflex Spotted Lanternfly Response Team. Please submit your application, including your resume and cover letter, through our online application system.

Equal Employment Opportunity

arenaflex is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Contact Information

For more information about the Part-Time Customer Service Representative position, please contact: arenaflex Spotted Lanternfly Response Team [insert contact information]

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