Software Engineering Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Messaging Admin UI team at Genesys is driving major transformation in both Messaging and Email, delivering better outcomes, enhanced customer experiences, and reduced operational costs. We are seeking a talented Software Engineering Manager to lead a high-performing front-end team in building products and services that deliver measurable value for Genesys customers.

As a senior member of the Messaging Admin UI team, you will:

Lead a team of developers building AI-powered conversational solutions. Contribute to the architecture and code base of the Digital Platform. Work on tools, infrastructure, and scalability challenges at the intersection of UX and software engineering. You will join a collaborative, agile team delivering features across front-end applications. Our engineers focus on scale, security, and usability, coding primarily in Typescript, JavaScript, while leveraging technologies such as ReactJS, Web-components, Playwright, Jenkins, and Git. This role is ideal for a hands-on development manager or a senior technical leader looking to move into Engineering Management.

Key Responsibilities:

People Leadership:

• Lead, mentor, and develop a team of front-end engineers.

• Conduct 1:1s, performance reviews, and career development planning.

• Support hiring and team growth.

• Foster a high-performance, accountable engineering culture.

Delivery & Execution:

• Deliver roadmap-aligned features with predictable execution.

• Ensure adherence to SDLC and engineering best practices.

• Maintain high standards through design reviews and PR oversight.

• Partner with Product and UX in a 3-in-a-box model.

Technical & Service Ownership:

• Guide front-end architecture (TypeScript, ReactJS).

• Contribute to design and architectural decisions.

• Drive quality, scalability, resiliency, and performance.

• Champion CI/CD, automated testing, and DevOps practices (Jenkins, Git, Playwright).

Minimum Requirements:

• Proven track record in a team lead or development manager role, with experience in people management, performance reviews, mentoring, and career development.

• Ability to foster a high-performing engineering culture and support individual growth within the team.

• Hands-on experience as a software developer, ideally in Typescript, with additional knowledge of ReactJS or JavaScript considered a plus.

• Solid understanding of software engineering fundamentals, design patterns, and best practices.

• Understanding of DevOps practices, CI/CD pipelines (e.g., Jenkins, Git), and automated testing.

• Demonstrated experience working in an Agile environment, collaborating cross-functionally with Product Management, QA, and UX teams.

• Excellent communication and collaboration skills, with the ability to represent Engineering in cross-functional forums

Desirable Skills:

• Experience with UI Frameworks, Web-components, testing Frameworks and Accessibility.

• Experience scaling engineering teams or leading through growth.

Our Benefits:

• Flexible work schedules and work-from-home options

• Development and career growth opportunities

• Excellent pension scheme

• Bonus scheme

• Health Insurance

• Income Protection & Life Assurance

• Family-friendly leave allowances, including paid maternity and paternity leave.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.