Claims Specialist - Liability
About the position We are looking for a Liability Claims Specialist (m/f/d), based in Alpharetta, GA, O’Fallon, MO or Chicago, IL. Your Team You will be working with a small but diverse team of claims professionals of various experience levels and backgrounds, in a collegial and supportive atmosphere that values individual strengths and encourages professional development and participation in industry leadership. The Impact You Will Have The Liability Claims Specialist will proactively investigate, negotiate, and resolve assigned primary / umbrella Commercial Liability and Commercial Auto claims, in accordance with established best practices and assure claims are handled within granted autonomy limits. You will also develop and maintain relationships with customers and brokers as well as internal business partners. The Liability Claims Specialist will also provide efficient claims handling within team while working with third-party service providers in achieving economical results and to provide high quality service to all internal and external relationships.
Responsibilities
- Investigate claims that involve complex liability issues on domestic and multinational claims
- Input and maintain accurate claims records for designated accounts, within appropriate AzC Claims administration systems.
- Select and direct independent external service providers (e.g., Lawyers, Independent Adjusters, Experts).
- Evaluate and address coverage issues and determine appropriate reserving levels.
- Negotiate and resolve high exposure, complex claims ensuring cost effective, service orientated solutions.
- Support training, developing and coaching of less experienced staff.
- Ensure all claims handled within authority limits, and in line with AzC Claims complex procedures and guidelines.
- Refer cases outside of authority level, preparing referral documentation and materials as appropriate.
- Support establishment of claims management procedures on new business accounts in association with clients, brokers and loss adjusters.
- Proactively support acquisition of new business and retention of existing business (including client and broker negotiations where necessary)
Requirements
- 5-7 years’ experience in proven track record in handling Liability claims involving complex coverage and damage issues
- Demonstrate established relationships with brokers at peer group level and well established within local market.
- Have an expert understanding of Liability products and portfolio, with expert understanding of coverage and application in the adjustment process.
- In-depth understanding of regional / local Liability insurance markets and competitor landscape.
- Detailed understanding of legal and regulatory framework.
- Experience working in a complex, global matrix organization.
- Bachelor’s degree in a relevant discipline.
Nice-to-haves
- The ability to utilize AI tools to support day-to-day tasks, improve efficiency, and contribute to data-driven decision-making is valuable.
Benefits
- We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working.
- We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension.
- From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
- From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We've got your back.
- With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients.
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