Experienced Senior Manager of Forecasting – Global Customer Service Capacity Planning
At arenaflex, we're dedicated to revolutionizing the way people shop and live. As a world-class e-commerce platform, we're constantly pushing the boundaries of innovation and customer experience. Our commitment to excellence has earned us a reputation as a leader in the industry, and we're looking for talented individuals to join our team. As a Senior Manager of Forecasting, you'll play a critical role in shaping the future of arenaflex's Customer Service (CS) network. You'll lead a team of analysts and managers across multiple countries, developing and implementing short-term and long-term contact forecasts that drive cost-effective and comprehensive global capacity planning solutions. Your expertise will help us deliver exceptional customer experiences, while ensuring the highest level of service quality and efficiency.
About arenaflex
arenaflex is a global e-commerce leader, committed to making life easier and more enjoyable for our customers. We're a company that values innovation, customer obsession, and teamwork. Our mission is to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. We're constantly evolving, driven by the spirit of innovation that's part of our DNA.
The Role
As our Senior Manager of Forecasting, you'll be responsible for:
- Developing and delivering contact forecasts that drive cost-effective and comprehensive global capacity planning solutions for our CS network
- Leading a team of analysts and managers across multiple countries, ensuring low error contact forecasts to ensure service level delivery
- Managing team performance, including hiring, development, and performance management
- Collaborating with senior CS leadership to keep them updated on drivers for forecast variance and participating in strategic long-term planning initiatives
- Developing and implementing forecasting techniques across multiple Amazon markets
- Analyzing various sources of data to inform forecasting decisions
- Standardizing forecasting activities across the team
- Managing multiple projects simultaneously, prioritizing workloads, and meeting tight deadlines
Essential Qualifications
* Bachelor's degree in Business, Mathematics, Operations Research, Engineering, or a related field
- 10+ years of experience in Forecasting/Planning
- Proven track record of managing a team of analytic professionals, including hiring, development, and performance management
- Experience with SQL, statistical analysis, and data visualization tools
- Excellent communication skills to share findings in an understandable and actionable manner
- Ability to lead successfully in a dynamic, fast-paced environment
- Ability to manage team to meet tight deadlines and prioritize workloads
Preferred Qualifications
* MBA or Master's degree in Mathematics, Statistics, Computer Science, Engineering, or other business/analytical disciplines, with 10+ years of related work experience
- Experience in forecasting, time-series, and multivariate regression
- Combination of technical skills and business savvy to interface with all levels and disciplines across the organization
- Proven track record of dealing well with ambiguity, prioritizing needs, and delivering results in a dynamic environment
- Experience using AWS technologies such as Redshift, S3, etc.
- Excellent interpersonal, written, and oral communication skills
- Natural curiosity and desire to learn
What We Offer
* Competitive salary and benefits package
- Opportunity to work with a world-class e-commerce platform
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Flexible work arrangements, including remote work options
- Access to cutting-edge technologies and tools
- Recognition and rewards for outstanding performance
How to Apply
If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Now!
Note:
arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job