Experienced Crisis Specialist – 988 Chat/Text Crisis Support

At arenaflex, we're dedicated to delivering care that changes people's lives. As a leading nonprofit behavioral health system, we're committed to providing rewarding opportunities for our employees to serve all ages in a variety of settings. Our organization endorses a trauma-informed culture, built on understanding, recognizing, and responding to those affected by trauma to strengthen resilience for our clients, staff, and community. We're excited to invite you to join our team as an Experienced Crisis Specialist – 988 Chat/Text Crisis Support.

Job Summary:

We're seeking a highly skilled and compassionate crisis specialist to join our 24/7/365 mental health crisis/suicide prevention focused team. As a remote worker, you'll be responsible for handling incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also known as 988. Your primary role will be to provide brief clinical screenings, risk assessments, and appropriate service linkage for individuals experiencing emotional distress. While interactions begin online, you may also support telephonic intervention if an individual prefers or needs continued support to ensure safety.

Job Description:

Shift Details:

* Shift Days: Thursday - Monday

• Shift Time: 6p-2:30a
• Off Days: Tuesdays and Wednesdays

Education and Experience:

* Bachelor's degree in Behavioral Science, Psychology, Social Work, or related field required; or Certified Peer Recovery Specialist.

• Six months to one year of related crisis experience is required.

Key Responsibilities:

* Provides telephonic or chat clinical screenings and risk assessments.

• Answers crisis contacts via the chat/text platform to assess for suicide, safety, and identify appropriate community resources to best meet individual needs.
• Conducts follow-up calls for individuals who are deemed moderate to high risk for suicide.
• Meets the ethical and clinical standards in compliance with all accreditation.
• Actively participates in ongoing supervision, training, and team meetings.
• Assist in administrative tasks as needed.

Knowledge, Skills, and Abilities:

* Effectively communicate via written, verbal, in-person, and virtual methods.

• Demonstrates high-level customer service skills and professional etiquette.
• Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
• Knowledge of suicide assessments.
• Skill in providing crisis intervention.

Certification/Licensure:

* N/A

Physical Requirements:

* Standing – 10%

• Sitting – 90%
• Squatting – Occasional
• Kneeling – Occasional
• Bending – Occasional
• Driving – Occasional
• Lifting – Occasional

Disclaimer:

The duties and responsibilities described in this document are not a comprehensive list, and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Benefits:

Delivering care that changes people's lives starts with our employees. At arenaflex, we offer a range of benefits to support your well-being and career growth. Some of the great benefits our employees enjoy include:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Diversity, Equity, and Inclusion employee resource groups
• Continuing education opportunities
• Employee Assistance Program

Diversity, Equity, and Inclusion:

At arenaflex, we're committed to creating a workplace that reflects the growing world around us. We strive to create a culture that encourages, supports, and celebrates the diverse voices and experiences of our employees. Our approach to diversity is simple – it's about embracing everyone. Together, we continue to develop an inclusive culture that powers our innovation and connects us closer to each other, to our clients, and the communities we serve.

Compensation:

* Pay Range: $19.10--$26.80

How to Apply:

If you're passionate about delivering care that changes people's lives, we invite you to apply for this exciting opportunity. Please submit your application through our website, and join our team at arenaflex. Apply Now! Apply for this job