Customer Service Specialist

Thomson Reuters is a leading provider of trusted journalism and technology solutions. As a Customer Service Specialist, you will resolve customer issues and ensure satisfaction through effective communication and problem-solving skills while adhering to company standards.

Responsibilities

• Provide timely, accurate and value-adding customer service to clients through voice and non-voice channels
• Be accountable for meeting and maintaining standards for quality and productivity for all transactions as determined by area audit processes, including but not limited to: Availability, Quality, and Adherence
• Ensure each customer contact is handled in a manner consistent with the Thomson Reuters brand and values to maintain customer satisfaction and retention
• Use analysis along with policies and procedures to resolve customer issues
• Assist with department projects as needed
• Perform other related duties as identified or assigned

Skills

• Customer service experience required, preferably in a call center environment
• Professional attitude and strong service orientation
• Effective analytical and decision-making skills
• Excellent verbal and written communication skills required with the ability to interact professionally with internal and external customers
• High motivation required with the ability to meet scheduled deadlines in a fast-paced, service-driven environment
• Strong organizational, problem solving, and time management skills
• Working knowledge of computer systems, including but not limited to Microsoft Office products
• High school diploma required
• Bachelor's degree preferred

Benefits

• Flex My Way
• Grow My Way programming
• Comprehensive benefit plans
• Flexible vacation
• Two company-wide Mental Health Days off
• Access to the Headspace app
• Retirement savings
• Tuition reimbursement
• Employee incentive programs
• Resources for mental, physical, and financial wellbeing
• Paid volunteer days off
• Environmental, Social, and Governance (ESG) initiatives
• Health, dental, vision, disability, and life insurance programs
• Competitive 401k plan with company match
• Competitive vacation, sick and safe paid time off
• Paid holidays (including two company mental health days off)
• Parental leave
• Sabbatical leave
• Optional hospital, accident and sickness insurance paid 100% by the employee
• Optional life and AD&D insurance paid 100% by the employee
• Flexible Spending and Health Savings Accounts
• Fitness reimbursement
• Access to Employee Assistance Program
• Group Legal Identity Theft Protection benefit paid 100% by employee
• Access to 529 Plan
• Commuter benefits
• Adoption & Surrogacy Assistance
• Access to Employee Stock Purchase Plan

Company Overview