Licensed Listing Coordinator - Philadelphia

Redfin is a full-service brokerage aiming to redefine real estate in the consumer's favor. As a Listing Coordinator, you will be responsible for delivering exceptional service to agents and clients throughout the home listing process, ensuring a seamless experience.

Responsibilities

• You'll take a lead role in coordinating getting homes ready to sell, working with agents to orchestrate the details between clients, photographers, and other parties to ensure every detail comes together seamlessly from leading up to debuting the home on the market
• With agent oversight, you'll manage a high volume (launch 30-40 listing activations per month on average during busy months) while maintaining quick response times, and proactive follow-up
• Gather property details and input the information into the local MLS, coordinate appointments for sellers, such as photography, 3D scanning, open houses and other vendors, and create flyers, draft listing remarks and other marketing materials
• Manage all paperwork related to the listing. Draft and send property disclosures to sellers and facilitate gathering those disclosures when completed/signed to ensure our file is complete
• You proactively support multiple agents, building relationships to understand their working style and take care of our clients at every step in listing their home for sale
• Minimize clients' stress by expertly guiding them through the listing process and promptly responding to their questions
• Work in a fast-paced environment while juggling multiple priorities while using your market knowledge and our custom-designed tools to inform clients about activities related to listing their home
• Ensure all timelines are met; alert all parties when a deadline is at risk, and proactively mitigate that risk when within your control to facilitate an on-time launch
• Drive agent and client satisfaction by providing support that meets our gold standard of service excellence

Skills

• A real estate license is required
• One year of customer service experience is required
• Excellent attention to detail, organizational and interpersonal skills
• Clear and concise verbal and written communication
• Proficient in basic technologies (internet search, customer relationship tools) and the aptitude to learn new technologies (Google suite, Redfin proprietary tools)
• Experience using email and phone to communicate with clients and other parties required
• Calm demeanor when resolving issues and communicating with agents and clients
• Experience juggling multiple priorities in a fast-paced environment
• Strong sense of accountability for the agent and client experience
• You pride yourself on saving the day! Your actions and personal satisfaction are guided by a spirit of service that puts client and agent success above all else
• One year of real estate contract experience, with strong disclosure knowledge and an understanding of the multi-faceted lifecycle (marketing, local MLS nuances) of listing a home on the market is preferred

Benefits

• Three weeks of paid vacation, plus paid parental leave, sick leave, flex days.
• Choose from various full-family medical, dental, and vision plans with low out-of-pocket expenses.
• REALTOR association, MLS dues, and state license fees reimbursed.
• 401(k) and Employee Stock Purchase Plan.

Company Overview