Experienced Customer Support Specialist – Chats and Tickets – LATAM

Are you a customer support enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join blithequark's team of talented Customer Support Specialists, working on exciting projects with top-tier clients across the globe. At blithequark, we're committed to revolutionizing the way companies interact with their customers. Our team of experts provides managed digital engagement services, including chat support, ticket management, and community moderation. We're seeking a highly skilled and motivated individual to join our LATAM team, working on a variety of projects that will challenge and inspire you.

About blithequark

blithequark is a global leader in managed digital engagement services, partnering with top-tier brands to deliver exceptional customer experiences. With a team of over 10,000 Mods available in 50+ languages across 70+ countries, we're the perfect partner for companies looking to connect with their customers on a deeper level. Our clients include some of the world's coolest brands, such as the NFL, Zendesk, and Topps, and we're proud to be an Equal Opportunity Employer.

Key Responsibilities

As a Customer Support Specialist with blithequark, you'll be responsible for:

• Providing exceptional customer support through chat and ticket management, ensuring that clients' customers receive timely and effective resolutions to their queries
• Collaborating with our team of experts to develop and implement effective support strategies that meet the needs of our clients and their customers
• Working closely with clients to understand their products and services, and providing expert guidance to customers on how to get the most out of them
• Identifying and resolving complex customer issues, and escalating them to senior support specialists as needed
• Participating in ongoing training and development to stay up-to-date with the latest industry trends and best practices
• Maintaining accurate records of customer interactions, and providing regular feedback to clients on support performance

Requirements

To be successful in this role, you'll need:

• A minimum of 1 year of experience in customer support, preferably in a high-volume environment
• Excellent written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner
• Fluency in English, both written and spoken
• Experience working with company escalation policies, and a strong understanding of customer support principles and best practices
• A quiet, distraction-free workspace with a reliable internet connection and a computer that meets our minimum requirements
• A willingness to install MSQ security software and 2FA app on your phone
• A flexible schedule, with the ability to work a minimum of 25 hours per week, and up to 90 days (as needed)

What We Offer

As a Customer Support Specialist with blithequark, you'll enjoy:

• The opportunity to work with some of the coolest clients in the world, including the NFL, Vimeo, and Topps
• Flexible self-scheduling, allowing you to work at times that suit you best
• Access to 'Hot Gigs' postings, exclusive to the blithequark network
• A competitive hourly rate, discussed during your first interview
• Paid orientation, to ensure you're set up for success from day one
• The chance to develop your skills and expertise in a dynamic, fast-paced environment

What's Next?

If you're passionate about delivering exceptional customer experiences, and have the skills and expertise to match, we'd love to hear from you. Please submit your application, including your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and are proud to be an employer of choice for people with disabilities.

Pay Rates

Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process. Individual base pay or rate depends on various factors, including primary work location, complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills.

Apply Now

Ready to join the blithequark team and start delivering exceptional customer experiences? Click the link below to apply for this exciting opportunity: Apply Job! Apply for this job