Experienced Weekend After Hours Customer Service/Dispatch Representative – Delivering Exceptional Customer Experiences at blithequark
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are ever the same? Look no further! blithequark is seeking an experienced Weekend After Hours Customer Service/Dispatch Representative to join our team in Round Rock, TX. As a key member of our customer service team, you will be the face of blithequark, handling customer inquiries, resolving issues, and providing top-notch support to our valued customers. If you're a people person with excellent communication skills, a knack for problem-solving, and a passion for delivering exceptional customer experiences, we want to hear from you!
About blithequark
blithequark is a leading provider of innovative solutions in the HVAC/Refrigeration Industry. Our mission is to deliver exceptional customer experiences, build long-lasting relationships, and provide top-notch support to our customers. We're a dynamic and growing company that values innovation, teamwork, and customer satisfaction.
Key Responsibilities
As a Weekend After Hours Customer Service/Dispatch Representative, you will be responsible for:
- Answering incoming phone calls from customers and assisting calls or routing calls to the appropriate person
- Maintaining good customer relations and resolving customer concerns, complaints, and questions in a timely and professional manner
- Handling a variety of customer inquiries, including billing, scheduling, and product/service questions
- Resolving problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
- Maintaining accurate customer records and updating account information
- Accurately dispositions calls and continually maintains working knowledge of all company products, services, and promotions
- Working to improve accuracy in scheduling and speed of response
- Reliable attendance and on-time job performance
- Performing similar/other duties as needed or assigned
- Able to work evening and weekends
- Ability to multitask and work in a fast-paced environment
Qualifications
To be successful in this role, you will need:
- High school diploma or equivalent with 1 year experience working in customer service or another customer-facing environment
- Experience or training in the use of computers and related systems in an administrative office environment
- Excellent customer-service, communication, and interpersonal skills
- Effective communication skills to communicate with customers and to resolve customer issues, complaints, or concerns
- Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner
- Ability to work effectively in both a team and an independent environment
- Ability to make decisions based on established guidelines and procedure
- Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence
- Effective organizational and time-management skills. Must be able to prioritize work based on service demands
- An understanding and knowledge of the HVAC/Refrigeration Industry is an asset
- Able to multitask and work in a fast-paced environment
Benefits
As a valued member of our team, you will enjoy:
- Comprehensive health insurance
- Dental insurance
- Vision insurance
- Paid Time Off (PTO)
What We Offer
At blithequark, we offer a dynamic and supportive work environment that fosters growth, learning, and innovation. As a Weekend After Hours Customer Service/Dispatch Representative, you will have the opportunity to:
- Develop your customer service skills and expertise
- Work with a talented and dedicated team of professionals
- Contribute to the success of a leading company in the HVAC/Refrigeration Industry
- Enjoy a comprehensive benefits package and competitive compensation
- Pursue career growth opportunities and professional development
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our team as a Weekend After Hours Customer Service/Dispatch Representative at blithequark. Apply Job! Apply for this job