Customer Service Advocate III – Transforming Lives through Exceptional Support

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark as a Customer Service Advocate III, where you'll have the opportunity to change everything for our 28 million members. As a diversified, national organization, blithequark offers a unique blend of competitive benefits, including a fresh perspective on workplace flexibility. Our ideal candidate will reside in either Bedford or Manchester, New Hampshire, or surrounding areas, and be part of a dynamic team that values diversity, equity, and inclusion.

Position Purpose:

As a Customer Service Advocate III, you will serve as the advocate that focuses on resolving more complex issues or concerns for members or providers. You will leverage a variety of communication channels to provide members or providers with timely, accurate, and personalized support on more complex complaints and escalations.

Key Responsibilities:

* Assess and research customer service needs, determines causes, and initiates corrective actions to other service or technical departments for follow up as needed.

• Provide support and guidance on various more complex, member or provider issues to ensure customers receive high-quality services.
• Resolve complex problems and educate customers on solutions or requested information.
• Provide customer service in a high-paced contact center environment over the phone, via live chats, and emails.
• Identify and document all customer information and communications to update leadership on customer needs through root cause analysis.
• Provide guidance and training to other team members on more complex issues in the absence of a team lead.
• Document all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications.
• Remain up-to-date and adhere to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance.
• Perform other duties as assigned.
• Comply with all policies and standards.

Education/Experience:

* Requires a High School diploma or GED.

• Requires 2 - 4 years of related experience.
• May require vocational or technical education in addition to prior work experience.
• Vocation or technical education may include additional on-the-job training or continuous learning education.

Why Join blithequark?

* Competitive pay range: $20.00 - $34.03 per hour

• Comprehensive benefits package, including:

+ Competitive pay + Health insurance + 401K and stock purchase plans + Tuition reimbursement + Paid time off plus holidays + A flexible approach to work with remote, hybrid, field, or office work schedules

• Total compensation may also include additional forms of incentives
• Equal opportunity employer committed to diversity and values the ways in which we are different
• Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

What We Offer:

* A dynamic and supportive work environment that values employee growth and development

• Opportunities for career advancement and professional growth
• A comprehensive training program to ensure your success in the role
• A collaborative and inclusive team culture that fosters open communication and teamwork
• A commitment to diversity, equity, and inclusion, and a safe and respectful work environment for all employees

How to Apply:

If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to apply for the Customer Service Advocate III role at blithequark. Please submit your application through our website, and we look forward to reviewing your qualifications.

Equal Employment Opportunity:

blithequark is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Apply for this job