Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

Are you passionate about technology and helping others? Do you have a knack for troubleshooting and problem-solving? Blithequark is seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO. As a remote worker, you will be part of a dynamic team that provides critical assistance to keep the myColorado application running smoothly.

About Blithequark

Blithequark is a leading organization in the industry, dedicated to delivering innovative solutions and exceptional customer experiences. Our team is passionate about technology and committed to helping others. We are proud to be a remote-friendly company, offering flexible work arrangements that allow our employees to thrive in a dynamic and supportive environment.

Job Summary

As a Service Desk Specialist/Live Chat Agent, you will be responsible for providing Tier I support and customer assistance for a mobile application. You will troubleshoot, reproduce, report, and resolve problems in both iOS and Android operating systems. You will also install the myColorado software on supported devices, following defined procedures, processes, and methods. Your expertise will be essential in ensuring the smooth operation of our application and providing exceptional customer experiences.

Responsibilities

* Provide Tier I support and customer assistance for a mobile application, utilizing chat tools and following Blithequark's standard operating procedures.

• Troubleshoot, reproduce, report, and resolve problems in both iOS and Android operating systems.
• Install the myColorado software on supported devices, following defined procedures, processes, and methods.
• Employ Incident Management procedures to enter tickets into the required tracking system.
• Collaborate with the team to resolve complex issues and improve customer satisfaction.
• Stay up-to-date with the latest technology trends and industry developments.

Minimum Qualifications

* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.

• OR Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Substitutions

* Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.

• Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

Preferred Qualifications

* Jira experience.

• ITIL Certification.
• Agile and scrum methodology experience.
• Government work experience.
• Apple and Google Play Store experience.
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.

Skills and Competencies

* Excellent communication and interpersonal skills.

• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong attention to detail and organizational skills.
• Ability to work collaboratively as part of a team.
• Strong technical skills, including knowledge of mobile operating systems and diagnostic tools.

Career Growth Opportunities and Learning Benefits

Blithequark is committed to the growth and development of our employees. As a Service Desk Specialist/Live Chat Agent, you will have opportunities to:

• Develop your technical skills and knowledge of mobile operating systems and diagnostic tools.
• Collaborate with the team to resolve complex issues and improve customer satisfaction.
• Participate in training and development programs to enhance your skills and knowledge.
• Take on new challenges and responsibilities as you grow in your role.

Work Environment and Company Culture

Blithequark is a remote-friendly company, offering flexible work arrangements that allow our employees to thrive in a dynamic and supportive environment. Our team is passionate about technology and committed to helping others. We value diversity, equity, and inclusion, and strive to create a workplace that is welcoming and inclusive for all employees.

Compensation, Perks, and Benefits

Blithequark offers a competitive compensation package, including:

• A salary range of $45,000 - $60,000 per year, depending on experience.
• Comprehensive health insurance, including medical, dental, and vision coverage.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Opportunities for professional development and growth.

How to Apply

If you are passionate about technology and helping others, and have the skills and qualifications we are looking for, please submit your application through our website. We look forward to hearing from you! Apply Now! Apply for this job