Experienced Customer Service Representative – Work from Home Opportunity at blithequark
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? Look no further! blithequark is seeking a highly skilled and motivated Customer Service Representative to join our team of dedicated professionals working from the comfort of their own homes. As a Customer Service Representative at blithequark, you will be the face of our company, interacting with customers through inbound calls and providing solutions to their inquiries. You will have the opportunity to work with cutting-edge technologies and systems, while being supported by a talented team of leaders and peers who are dedicated to your success.
What We're Looking For
We're seeking a customer service rockstar who:
- Excels at handling customer inquiries of varying types, from simple to complex
- Is an active listener with exceptional probing question skills to uncover customer needs
- Has a proven track record of hitting sales targets and driving revenue growth
- Can manage and overcome objections for subscribers cancellation and suspend requests to assist in reducing churn
- Brings an enthusiastic personality and a positive attitude to every interaction
What We Offer
At blithequark, we're committed to providing our employees with a comprehensive benefits package and a supportive work environment that fosters growth and development. As a Customer Service Representative, you can expect:
- Competitive pay rate: $15.00 - $20.00/hr
- A flexible 8-hour per day shift, 5 days per week (anywhere from 6am-12am PST)
- All technical equipment needed to be successful to work remotely
- Medical, dental, and vision benefits
- Paid training and PTO
- Advancement opportunities: 80% of our frontline leaders have been promoted from within
- Additional pay incentives as well as monthly rewards and recognition programs
- Employee discounts
- EAP and Health and Wellness programs, including a personal trainer dedicated to your well-being
Qualifications
To be successful as a Customer Service Representative at blithequark, you will need to possess:
- Excellent verbal and written communication skills, with strong multitasking abilities
- A driven and results-oriented approach to problem-solving and goal achievement
- Familiarity with Microsoft Office tools
- Experience in customer service and sales
- A high school diploma or equivalent
Requirements to Work from Home
To ensure a seamless and secure work-from-home experience, you will need to meet the following requirements:
- A quiet and distraction-free, secure place to work
- Excellent Internet connectivity:
+ Internet access speeds of 2 Mbps upload and 10 Mbps download (the faster the better!) + In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates + Wireless and/or satellite Internet Service Providers are not compatible with our systems
- A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications
About blithequark
At blithequark, we're a digital transformation company that rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We've been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 35 years.
Join Our Team
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity to join our team of dedicated professionals working from the comfort of their own homes. Apply now and take the first step towards a rewarding career at blithequark! Apply for this job