Experienced Customer Service Representative – Buyer Experience Team

Are you passionate about delivering exceptional customer experiences and making a lasting impact on the world of e-commerce? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join the blithequark team as an Experienced Customer Service Representative – Buyer Experience Team. At blithequark, we're more than just a global e-commerce leader – we're a community of passionate thinkers, innovators, and dreamers who are changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in over 190 markets around the world, and we're committed to pushing boundaries and leaving our mark as we reinvent the future of e-commerce for enthusiasts. As a member of our Buyer Experience team, you'll be a brand ambassador for blithequark, putting the customer at the heart of everything we do. You'll be a customer champion, committed to creating magical customer experiences that exceed our service standards. You'll work closely with operational leadership to identify barriers to customer success and actively support a culture of continuous improvement across our standard operating procedures.

Key Responsibilities:

* Be a customer champion, committed to creating magical customer experiences in line with our service standards.

• Demonstrate a compliance mindset by striking the right balance across customer, business, and regulatory requirements.
• Partner with operational leadership to identify barriers to customer success, while actively supporting a culture of continuous improvement across our standard operating procedures.
• Own your commitments, ensuring your efforts align with departmental goals and objectives, securing blithequark's overall success.
• Handle inbound calls within a queue, ensuring consistent customer outcomes.
• Demonstrate commercial awareness through value add, which builds customer loyalty and enables business growth.
• Come prepared to roll up your sleeves, always agile and flexible, ready to engage in new campaigns, categories, and ways of working.
• Foster positive relationships within your network, building a trusted, open, and fun work environment.

Relevant Experience & Role Competencies:

* 2+ years of call center or relevant customer service experience

• A stellar communicator, with high levels of empathy and emotional intelligence
• Digital proficiency in navigating web-based & e-commerce specific software applications, office suites, instant messaging, and internet searches
• Customer-centric and maintain a high level of customer care in a variety of different and complicated situations
• Skilled and insightful to the needs of customers
• Comfortable in a dynamic, fast-paced, and constantly evolving working environment

Work From Home Requirements:

* Must be located in Texas

• Have a secure workspace, preferably in a room or office with a door that closes it off from noises and distractions such as pets, children, and other adults
• Willing to work a structured work schedule which includes not being able to undertake the primary care of another individual (such as a child or adult) while working at home
• Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rates (wireless, DSL and/or satellite Internet Service Providers are not compatible with our systems)
• Internet service does need to have a consistent internet speed of 10 mbps download and 4 mbps upload

Benefits:

* Starting pay of $20.00/hr with differentials for swing and weekend shifts

• Benefits on Day 1 (Medical, Dental, Vision Insurance)
• 16+ Days of Paid Time Off
• blithequark Sabbatical – Every 5 years, receive 4 weeks off at 100% pay
• Teammates can receive quarterly bonuses and yearly raises based on performance

About blithequark:

At blithequark, we're committed to creating a workplace that's inclusive, diverse, and welcoming to all. We're proud to be a member of myGwork – the largest global platform for the LGBTQ+ business community. We believe that everyone deserves to bring their unique selves to work, every day.

Why Join blithequark?

* Be part of a dynamic and fast-paced team that's changing the face of e-commerce

• Work from home in a flexible and autonomous environment
• Enjoy a competitive salary and benefits package
• Develop your skills and career with our comprehensive training and development programs
• Be part of a community that's passionate about making a difference

How to Apply:

If you're ready to join a team that's passionate about delivering exceptional customer experiences, apply now! Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!

Disclaimer:

Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.

Equal Opportunities:

blithequark is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible.

Accessibility:

blithequark is committed to ensuring digital accessibility for people with disabilities. View our accessibility statement to learn more.

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