Experienced Customer Service Representative – Luxury Mattress and Home Furnishings

At blithequark, we're passionate about helping every consumer get a great night's sleep. As the Direct-to-consumer luxury mattress and home furnishings brand, we're dedicated to being the most helpful brand in our space. Our mission is to answer every question a consumer might have about mattresses, sleep, and sleep health, ensuring that every consumer finds the right mattress for them – even if it's not ours. With a growing presence, having opened 19 stores and planning 8 more for 2025, we're looking for a talented and dynamic individual to join our team as an Experienced Customer Service Representative – Luxury Mattress and Home Furnishings.

About The Viewing Room

The Viewing Room is an extension of our blithequark website, offering a beautiful, friendly, interactive, and pressure-free environment for consumers to view and experience our luxury products. As a unique role within our business model, the Viewing Room Customer Service Flex Representative will blend our Corporate call center culture with that of The Viewing Room. This position requires exceptional customer relations skills, both over the phone and through online chat, as well as the ability to seamlessly transition to face-to-face interaction with customers on the sales floor.

Key Responsibilities:

* Create a world-class experience for our customers, ensuring their needs are met and exceeded.

• Become a product expert, able to explain product attributes and benefits clearly and effectively.
• Answer customer questions and resolve customer issues, both basic and complex, on the phone and via live chat.
• Move seamlessly to face-to-face interaction with customers on The Viewing Room floor, as needed.
• Provide exceptional customer service, building rapport and trust with customers.
• Utilize strong communication and interpersonal skills to resolve customer complaints and concerns.
• Prioritize and multi-task, ensuring tasks are completed with a high degree of quality.

Experience and Skills Needed:

* 1 to 2 years of customer support or sales experience, with a proven track record of providing exceptional customer service.

• Exceptional communication skills, both oral and written, with the ability to explain complex product information clearly.
• Strong interpersonal skills, with the ability to build rapport effortlessly and resolve customer complaints.
• Passionate about providing great customer experience, with a focus on building long-term relationships.
• Organized with the ability to prioritize and multi-task, ensuring tasks are completed with a high degree of quality.
• Skilled in using personal computers and related software, with a willingness to learn new systems and technologies.

What's In It For You:

* Competitive Compensation: Up to $21/HR

• Medical, Dental, & Vision Insurance
• Paid vacation and holidays
• 401K
• Employee Discount
• Dynamic and dedicated team
• Amazing Products

Work Environment and Company Culture:

At blithequark, we're committed to creating a culture of diversity and inclusiveness, valuing the differences and talents of each person. Our environment is respectful and supportive, with a focus on employee development and growth. As an equal opportunity employer, we do not discriminate against qualified job applicants on the basis of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity, status as a transgender or transsexual individual, and gender identity or expression), sexual and reproductive health decisions, age, physical or mental disability, citizenship, military status (including past, current, or prospective service in the uniformed services), genetic information, predisposing genetic characteristics, marital status, partnership status, sexual orientation, caregiver status, or any other status or condition protected by applicable law.

How to Apply:

If you're a self-motivated, well-spoken, and dynamic individual with a passion for providing customers a world-class experience, we'd love to talk to you! Apply now and join our team at blithequark.

Equal Employment Opportunity:

At blithequark, we're committed to a culture of diversity and inclusiveness, valuing the differences and talents of each person. Our environment is respectful and supportive, with a focus on employee development and growth. As an equal opportunity employer, we do not discriminate against qualified job applicants on the basis of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity, status as a transgender or transsexual individual, and gender identity or expression), sexual and reproductive health decisions, age, physical or mental disability, citizenship, military status (including past, current, or prospective service in the uniformed services), genetic information, predisposing genetic characteristics, marital status, partnership status, sexual orientation, caregiver status, or any other status or condition protected by applicable law. Apply Job! Apply for this job