Experienced Outbound Customer Service Representative for Remote Healthcare Role at blithequark

Join blithequark as an Outbound Customer Service Representative and Make a Difference in Healthcare

blithequark, a leading healthcare company, is seeking a highly skilled and experienced Outbound Customer Service Representative to join their team in a remote/work-from-home role. As a key member of the customer service team, you will be responsible for making a high volume of outbound calls to members who may qualify for case management. If you're a motivated and empathetic professional with excellent communication skills, we encourage you to apply for this exciting opportunity.

About blithequark and the Healthcare Industry

blithequark is a renowned healthcare company dedicated to providing exceptional care and support to its members. The company operates in a fast-paced and ever-evolving industry, where delivering outstanding customer service is paramount. As an Outbound Customer Service Representative, you will play a vital role in ensuring that members receive the care and attention they need, while also representing blithequark's commitment to excellence.

Key Responsibilities

• Making a high volume of outbound calls (60+ calls per day) to high and moderate priority members who may qualify for case management.
• Receiving and managing work assignments through Excel, ensuring timely and efficient completion of tasks.
• Reaching out to 30 new members daily, making three separate outreach attempts at different times and days within the designated timeframe.
• Providing exceptional customer service, demonstrating empathy and understanding when interacting with members.
• Utilizing basic software skills, including ERP and CRM systems, to manage customer interactions and update records.
• Adapting to changing priorities and workflows, while maintaining a high level of productivity and quality.

Essential Qualifications and Skills

To succeed in this role, you will need:

• A minimum of 2 years of experience in customer service, preferably in a healthcare or related industry.
• A high school diploma or equivalent.
• Excellent communication and interpersonal skills, with the ability to empathize with members.
• Basic computer skills, including proficiency in Microsoft Office and the ability to learn new software systems.
• Strong typing skills and attention to detail.
• Ability to work in a fast-paced, dynamic environment with a high volume of outbound calls.
• Experience with CRM and ERP systems is preferred.

Preferred Qualifications

• Certified Financial Service Auditor or related certification.
• Experience in customer relationship management and sales.
• Previous experience working in a call center environment.

What We Offer

blithequark offers a competitive hourly rate of $24.5 - $25 per hour, depending on experience. The role is scheduled for a first shift, 8 AM - 4 PM, Monday to Friday. As a remote worker, you will enjoy the flexibility and convenience of working from home, while still being part of a dynamic and supportive team.

In addition to the hourly rate, blithequark provides a comprehensive benefits package, including health insurance, an incentive and recognition program, and 401K contribution (based on eligibility). We also offer opportunities for career growth and professional development, ensuring that you can continue to grow and thrive in your role.

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and supportive company culture. As a remote worker, you will be part of a distributed team that values collaboration, empathy, and mutual respect. We are committed to providing a work environment that is engaging, motivating, and conducive to success.

Why Join blithequark?

By joining blithequark as an Outbound Customer Service Representative, you will have the opportunity to:

• Make a meaningful difference in the lives of our members.
• Develop your skills and expertise in a dynamic and supportive environment.
• Enjoy a competitive salary and benefits package.
• Work remotely and enjoy a flexible work-life balance.
• Be part of a talented and dedicated team that is passionate about delivering exceptional customer service.

How to Apply

If you're a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please ensure that your resume is updated with your previous employment and contact information. Applications will be accepted on an ongoing basis until the role is filled.

blithequark is an equal opportunity employer, welcoming applications from candidates of all backgrounds and abilities. If you require a reasonable accommodation to make your application or interview experience a great one, please don't hesitate to contact us.

We look forward to hearing from you and exploring how you can contribute to the success of blithequark!